Question 1

Where is your office?

Accepted Answer

Our office is located in the heart of Bengaluru City near SL, NO, 36, k r puram, seegehalli, Bengaluru. For more contact information please click on the following link https://www.villagemeatexpress.com/contact
 
Contact us : 9986373335
Email us : villagemeatexpress.online@gmail.com

Question 2

How is the item delivered?

Accepted Answer

We deliver the product in a hygienic and highly advanced method.100% Guaranteed. Fully Insured, Tracked Delivery. All of our deliveries are fully insured, and we have a dedicated customer service team to make sure that every delivery gets to its destination on time. We guarantee that any breakages will be refunded. We require photographic evidence of all breakages for a refund to be given.

Question 3

How do I make payments?

Accepted Answer

VillageMeatExpress offers you three payment methods.We use a trusted payment gateway partner, which use secure encryption technology to keep your transaction details confidential at all times.
1. Cash / Food coupon on Delivery (we currently accept only food coupons issued by Sodexo).
2. Card on Delivery (We accept all Major Visa and MasterCard).
3. Online Cash Transfer.
4. GooglePay/PhonePay/Paytm etc accepted on delivery.

Question 4

What if the ordered item is out of stock or not available for Delivery?

Accepted Answer

If the Ordered item is out stock or not available, our team will contact you with possible solution like providing you with suggestion for alternate product which is available, postponed the delivery of that particular product etc. If you are not interested with the alternate product you can cancel the particular product, the deliver team will reduce the amount of the product in the bill on delivery or the amount of the product will be added to your store credit and you can use the credit for future purchase.

Question 5

Return / Refund Policy

Accepted Answer

If the delivery is not executed during first attempt due to incorrect or insufficient address, recipient not at home, address found locked or refusal to accept, the customer shall still be charged for the order. No refunds would be entertained for such items.

If an item(s) is found missing or returned ‘at a later point of time’, a communication will be received by you regarding the same. If a refund is raised, the specific amount will be credited to your bank account with the facility of NEFT/RTGS at the earliest slot possible. Normally we follow ‘no question asked return/refund policy’.

If you haven’t received the benefit of refund amount for two orders following the ‘issue order’, please feel free to get in touch with our Customer Service Manager at villagemeatexpress.online@gmail.com or +91-9986373335.